FAQ

What payment methods does Black Flax offer?

BLACK FLAX accepts payments made through: - Credit/debit cards (Visa, Mastercard, American Express) - PayPal - Google Pay - Apple Pay We understand the importance of providing our customers with secure and reliable payment options. All credit/debit card transactions are secured using SSL encryption, ensuring that your personal and payment information is protected.
What is Black Flax's shipping and returns policy?

BLACK FLAX offers standard and express shipping options nationwide, with estimated delivery times varying depending on the destination. Shipping fees are calculated at checkout, with rates displayed based on your location and selected shipping method. If for any reason you are not satisfied with your purchase, BLACK FLAX accepts returns within 14 days of the delivery date. Please note that returned items must be in their original condition and packaging, with all tags and labels attached. Refunds will be processed once the returned item has been received and inspected. Shipping fees are non-refundable. We strive to provide our customers with the best possible shopping experience, and are committed to ensuring that you receive your purchases promptly and in excellent condition.
How are products made at BLACK FLAX?

At BLACK FLAX, we value sustainability and ethical practices in our production process. Our products are handmade by skilled artisans using clean, natural raw ingredients, grown and sourced from our native rākau. Our materials include natural harakeke fibers, natural dyes, as well as commercial dyes, and re-usable packaging. Each piece is carefully crafted with attention to detail, ensuring longevity and durability. We believe in creating products that not only look beautiful but also have a positive impact on our taiao - the environment.
Does BLACK FLAX use traditional Māori practices when harvesting rongoa?

Yes, BLACK FLAX honors and respects the ancestral knowledge and traditions of Maori culture in the harvest and production of rongoa products. ALWAYS! We work closely with Maori whānau, Kuia, Kaumatua and practitioners to ensure our practices align with cultural protocols. The process involves ethically harvesting plant materials, respecting our taiao, and ecosystem, by using traditional methods such as karakia (prayer) and when necessary, raukura (sacred feathers) to bless and protect the plants. Additionally, BLACK FLAX provides educational resources for customers to learn about the cultural significance and healing properties of rongoa, as well as supporting community initiatives that promote Maori language and culture.