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Delivery Times Within Aotearoa:

Shipping, Delivery Estimates and Fees


All shipping charges are in NZD.

STANDARD ORDERS take 1-4 working days to deliver to the North Island and 2-5 working days for the South Island.

Please allow 1-2 extra days for Rural Delivery.

You can calculate Shipping Fee on Checkout page or when you edit your Cart.

For all New Zealand orders over $100 there is FREE SHIPPING!



Our return policy for purchases online is very simple.

If you are not happy with your products in any way within 14 days after your purchase, we will replace them or refund your purchase.

Please send us and email using the Contact Us tab with proof of your purchase details: your invoice number, batch number and best before date information you will find on the product packaging, along with the reason you are dissatisfied.

We might request that you return unused product before processing a refund or replacement.

If you made your purchase from the other party, you will need to return it to that stockist. Their return policies apply in terms of refund or replacement.



The following terms of use apply to all the content and use of this website.

You may access, view, reproduce and print the content from this site only for non-commercial purposes. If you wish to link to any part of this site, you must get BLACK FLAX Ltd. prior written consent.

BLACK FLAX Ltd. only provides the information on this site, as it is. You must make your own assessment of the suitability of the content and/or the services for your own purposes. You are solely responsible for the actions you take in regards of the information on this site.

BLACK FLAX Ltd. may change the content described on the site at any time without prior notice. Users seeking to rely on or verify any content and/or services contained on this site should contact BLACK FLAX Ltd. either by phone on +64 221317348 or by email at



To the extent permitted by law: all warranties, representations and guarantees (whether express, implied or statutory) are excluded, including without limit, suitability, fitness for purpose, accuracy or completeness of this site or the information in or products accessed through it; and we will not be liable for any damage, loss or expenses, or indirect losses or consequential damages of any kind, suffered or incurred by you in connection with your access to or use of this site or the information in or products accessed through it.

Under the New Zealand Consumer Guarantees Act 1993, you may have rights or remedies, which are not excluded nor limited by the above.

The New Zealand Consumer Guarantees Act 1993 will not apply, if you are using this site or its content for business purposes, the above exclusions and limits will apply and BLACK FLAX Ltd. will take action to correct any error or inaccuracy which is brought to its attention, within a reasonable time.



BLACK FLAX website collects, retains and updates personal information about you which you provide both:

directly – for example, by making a purchase online,

sending an email enquiring, or joining our mailing list;

BLACK FLAX Ltd. intends to use this information for purposes connected with: marketing analysis, providing service, monitoring and marketing future products and services to you.

BLACK FLAX Ltd. intends to provide overall statistics about users, site use, demand for relevant products, services, facilities and information, traffic patterns, and related site information to reputable third parties. These statistics will not include any of your personal information. You are entitled to access and correct your personal information that BLACK FLAX Ltd. holds about you at any time. You can request to be removed from any BLACK FLAX mailing list or similar service by emailing “Unsubscribe”.


This site and its content have been prepared in accordance with the requirements of New Zealand law. These terms and any matters or disputes connected with this site will solely and exclusively be governed by New Zealand laws and will be dealt with exclusively by New Zealand courts.



All the text, graphics, website layouts and copyright work is under All rights reserved and is owned by BLACK FLAX Ltd.



If you have a query about your online order, please contact your local distributor or email us using the Contact Us tab. Please provide details such as your invoice number, date of purchase and your detailed enquiry, which will help us to provide a prompt response.



All web prices include tax.

Overseas customers are responsible for their local duty implications and payment of any duty charges applied on receipt of goods.


To see all Terms and Conditions of the website please read:

Returns Policy & Shipping Fees & Terms of Use

Privacy Policy 

Cookie Policy

We value your trust in our products and thank you for shopping with us.


Please contact us for any enquiries regarding wholesale or re-sale orders using our CONTACT US form.


BLACK FLAX accepts payments made through:

- Credit/debit cards (Visa, Mastercard, American Express)

- PayPal

- Google Pay

- Apple Pay


We understand the importance of providing our customers with secure and reliable payment options. All credit/debit card transactions are secured using SSL encryption, ensuring that your personal and payment information is protected.

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